"A furniture company's only as good as its wood."
Actually, the use of natural cedar is just one aspect of what makes for such an enjoyable Rustic Natural Cedar experience. There's also the expert craftsmanship and quality control standards in the furniture-making process; the attention to detail in our billing department; the careful handling in our shipping and receiving area; and, of course, our overall willingness to do what it takes to ensure a satisfied customer.
Take our warranties, for example.
Our Cedar Looks furniture line comes with a 5—year Manufacturers Limited Warranty and our other products come with a Limited One Year Warranty. If we can prove any piece of furniture is defective due to improper workmanship and/or material, we will replace that part or the whole product, at no charge.
Like with most products, under certain circumstances, our warranties won't remain in effect. Our warranties do not cover defects caused by modification, alteration or repair of the product or product part by anyone other than the manufacturer. Product physical abuse or misuse, or product use or assembly in a manner contrary to the accompanying instructions also will render the warranties null and void.
To obtain warranty service
Please call one of our customer service representatives at:
to determine if you need a part or if you think the entire piece needs to be replaced. After you receive a return authorization number from our customer service representative you may return the item in question—along with a copy of the original sales receipt—to us at:
101 Dexter Road, East Providence, RI 02914.
Please be sure to include your name, address, telephone number, and email address. Your item will be inspected by one of our staff members and you will be contact via email or by telephone promptly.